Privacy Policy

1. Introduction

Welcome to Crescent Lost and Found ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lost and found service, including our website and mobile application.

2. Information We Collect

2.1 Personal Information

When you use our service, we may collect the following personal information:

• Name
• Registration Number (RRN)
• Phone number
• Email address (for contact purposes)
• Photos of lost or found items
• Item descriptions and details

2.2 Technical Information

We may automatically collect certain technical information, including:

• Device information (device type, operating system)
• IP address
• Browser type and version
• Usage data and analytics
• Push notification tokens (for mobile app notifications)

3. How We Use Your Information

We use the collected information for the following purposes:

• To facilitate the lost and found matching process
• To verify user identity and prevent fraud
• To send notifications about potential matches
• To improve our service and user experience
• To communicate with users about their submissions
• To maintain security and prevent misuse
• To comply with legal requirements

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Other Users: Limited information (name, contact details, item details) may be shared with users who have potentially matching items
• With Administrators: Our administrative staff may access your information for moderation and verification purposes
• Legal Compliance: We may disclose information if required by law or to protect our rights and safety
• Service Providers: We may share information with third-party service providers who assist in operating our service (cloud storage, notifications, etc.)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Lost and found item data may be retained for up to 2 years to allow for potential matches.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Object to the processing of your personal information
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

8. Push Notifications

Our mobile application may send push notifications to inform you about potential matches or important updates. You can disable these notifications through your device settings at any time.

9. Children's Privacy

Our service is intended for use by students and staff of Crescent University. We do not knowingly collect personal information from children under 13 without parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.